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Terms and Conditions

Whilst Webb's Jewellers Ltd makes every effort to give a fair representation of the products that we sell, slight variations may sometimes occur. All measurements are approximate and the reproduction of colours is as accurate as digital media, photographic and publishing processes allow.

The price for goods will be as stated at the time when you place your order. We reserve the right to make adjustments to the price to take account of any increase in, or the imposition of, any taxes or duties, or if due to an error or omission the price published for the goods on our website are wrong. We will inform you of the correct price and give you the opportunity to cancel the order.

On occasion due to an administrative error or unsuitable quality when the product is picked for your order, we may not be able to supply the item. Therefore all items are subject to availability. We will inform you as soon as possible by phone or email if the goods you have ordered are not available.

We are closed on a Monday so all orders placed over a weekend will be dispatched first thing on Tuesday morning.

Whilst we hope that you will love the items that you have ordered from us, we do accept that there are occasions when you may need to arrange a return.

We will exchange or refund any item that you are not happy with or change your mind about as long as the goods are returned in the original condition within 7 days of receipt. Please contact us via email or phone to discuss, retaining your invoice as proof of purchase telling us whether you would like to exchange or refund your goods.

In the event of the item arriving damaged, please inform Webb's Jewellers within 24 hours of delivery, it is preferred if you can send a photograph of the damaged or faulty item for our records. Once we have confirmed the faulty or damaged goods a replacement or refund will be arranged for you.

Unless the goods are deemed defective or damaged, you are responsible for the cost of returning the goods to Webb's Jewellers (the goods must be in the original packaging).

We know how important your privacy is to you, and are committed to protecting that. We will only use the information that we collect about you lawfully (in accordance with data protection act 1998) so please, rest assured that Webb's Jewellers Ltd will not share any of your personal information as we have a legal obligation to protect your details. The information collected about customers is that which is entered at the time of ordering. The reason we collect information about you is to process your order and to provide you with the best possible service. Under no circumstances do we share your data with any third parties.

Any redistribution or reproduction of part or all the contents of the website Webb's Jewellers Ltd in any form is prohibited.

Webb's Jewellers Ltd
34 High Street
Holt
Norfolk
NR25 6BH

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